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FAQs

PRODUCTS & DESIGNS

Why are your designs different from other ski blankets?

Most ski resort products use the same trail map you'd find on a lift ticket or a resort brochure — traced directly from the official signage.

Ours don't work that way. Every design starts from scratch: we research the real shape of a mountain — its ridgeline, its terrain, the features that make it recognizable at a glance — then build an entirely original illustration around it.

We never trace an official resort map, and we don't use resort logos or trademarked trail names.

The result is artwork that's accurate enough to feel like your mountain, and original enough to be something we actually made — not something we copied.

Why do you have many different design styles?

Because "your mountain" doesn't always mean the same thing to two different people.

  • Aerial Trail Map is a hand-illustrated bird's-eye view, closer to a classic cartographic poster.

  • Retro Run is reimagined ski resorts as retro 8-bit pixel art — synthwave colors, CRT scanlines, sprite skiers.

  • Night Sky maps the mountain's real terrain as a glowing constellation, styled like a vintage star atlas.

  • Watercolor is a genuine layered painting — soft, artistic, built for a wall as much as a couch.

  • Cross-Stitch is a printed design styled to look like a hand-stitched sampler, for a heirloom, old-world feel.

  • Route Map Chic redrawn ski resorts as fine navy-and-gold cartography on plush Sherpa throws - quiet-luxury decor for the living room, not the ski gear closet.

  • And many more collection yet to come ...

Same real mountain, many completely different moods. Pick the one that matches the room — or the person — you're buying for.

Is the Cross-Stitch design actually embroidered?

No — and we want to be upfront about this.

The Cross-Stitch collection is a digitally printed design styled to look like traditional cross-stitch embroidery. It is not hand-stitched, and there's no actual thread or needlework involved. We use the word "print" or "cross-stitch-style" throughout our listings for exactly this reason — we'd rather be clear about what you're getting than have you unwrap something that doesn't match what you expected.

Why are your blankets more expensive than a generic blanket on Amazon?

A generic blanket is designed to work for anyone. Ours are designed around one specific mountain, illustrated by hand, in a style you choose.

Every design in our collection starts with real research into the resort's actual terrain, gets built into original artwork from scratch, and is available in four completely different artistic styles. That's a meaningfully different process than printing a stock photo onto fabric.

If all you need is something warm, there are cheaper options out there. If you want your mountain — drawn with real care, in a style that actually fits your space — that's what we're here for.

Do you have my resort?

We currently cover 30 major US ski resorts across all of our collections, with more being added over time. If your resort isn't listed yet, reach out — we're actively expanding and prioritize requests from real customers.

What's the difference between Sherpa and Fleece blankets?

Both use the same original artwork.

Sherpa blankets have a thick, plush backing — the "wrap yourself up and don't move" kind of cozy. This is our primary material, and it's what all four design collections are built around.

Fleece blankets are lighter, smoother, and more packable — a more affordable, practical option. Fleece is currently available for our Retro Run, Aerial Trail Map and Night Sky collections only; our Watercolor , Cross-Stitch and Route Map Chic designs are Sherpa-exclusive, since the layered painting and stitch-style texture come through best on a thicker material.

SHIPPING & PRODUCTION:

Why are your products made to order?

Most orders ship within 3–5 business days of production, with delivery times varying by location and season.

During the November–December holiday rush, we'll post clear ordering deadlines across the site so you know exactly when to order for Christmas delivery.

When will my blanket arrive?

It may take 3-5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 30 business days (domestic US) or 45 business days (international).

Do you ship internationally?

Yes. International customers may be responsible for customs duties, taxes, or import fees required by their country — these aren't included in our checkout price.

How do I track my order?

You'll receive tracking information by email as soon as your order ships, and you can check status anytime through your account.

What if my package never arrives?

Reach out to our support team and we'll investigate. If a carrier confirms a package was lost in transit, we'll work with you to make it right.

PERSONALIZATION, RETURNS & GUARANTEES

Is personalization included?

Yes — personalization (family name, year, and other available details depending on the design) is included at no extra charge on eligible designs. You'll see the available fields directly on the product page before you order.

Can I change my order after placing it?

If you need to make a change, contact us within 24 hours of placing your order.

After that point, production may have already started, and changes may no longer be possible.

Can I return a personalized blanket?

Because personalized items are made specifically for your order, they generally can't be returned or exchanged for buyer's remorse. Please double-check spelling, dates, and any personalized text before ordering.

If something is genuinely wrong with your order, we'll always work with you to make it right.

What if my item arrives damaged or incorrect?

Contact us with photos of the issue and we'll resolve it quickly — a replacement or refund, depending on the situation.

What if my question isn't answered here?

Send us a message at [INFO@DabbleStation.com] — we're happy to help, and we'll get back to you as quickly as we can.

PAYMENT:

When will my card be charged?

As soon as your order has been successfully placed.

Why my payment isn't accepted?

To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.

OTHER:

What if I find something suspicious regarding my purchase?

We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right once if you receive any correspondence that you suspect may not be from our store.

How secure is my personal information?

We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

What is the process for quality assurance?

We collaborate with leading manufacturers who can ensure the superior quality of each package by taking everything into account and doing a last check before sending the entire order to you.
Our QA specialists follow specific criteria for each type of product based on the recognized problems and characteristics of each product.
After that, we will fill out the testing form with these criteria, rate each component on a scale of 1 to 5 (poor quality to great quality), and make notes.
Every single product must pass this testing process and have a minimum score of 80 to be packaged and sent to you.

Let us know if you have any issues with your order

Contact us