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FAQs
PRODUCTS & DESIGNS
Why are your designs different from other ski blankets?
Most ski resort products use the same trail map you'd find on a lift ticket or a resort brochure — traced directly from the official signage.
Ours don't work that way. Every design starts from scratch: we research the real shape of a mountain — its ridgeline, its terrain, the features that make it recognizable at a glance — then build an entirely original illustration around it.
We never trace an official resort map, and we don't use resort logos or trademarked trail names.
The result is artwork that's accurate enough to feel like your mountain, and original enough to be something we actually made — not something we copied.
Why do you have many different design styles?
Is the Cross-Stitch design actually embroidered?
Why are your blankets more expensive than a generic blanket on Amazon?
Do you have my resort?
What's the difference between Sherpa and Fleece blankets?
SHIPPING & PRODUCTION:
Why are your products made to order?
When will my blanket arrive?
Do you ship internationally?
How do I track my order?
What if my package never arrives?
PERSONALIZATION, RETURNS & GUARANTEES
Is personalization included?
Can I change my order after placing it?
Can I return a personalized blanket?
What if my item arrives damaged or incorrect?
What if my question isn't answered here?
PAYMENT:
When will my card be charged?
Why my payment isn't accepted?
OTHER:
What if I find something suspicious regarding my purchase?
How secure is my personal information?
What is the process for quality assurance?
Let us know if you have any issues with your order